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Samsung is fighting a massive global trend and losing badly

It's no secret that Samsung's smartphone business is struggling.

Beset on all sides, the company is losing customers and facing falling profits.

On Tuesday, the news broke that Samsung was reportedly planning to cut 10% of its staff at its South Korean headquarters. With a workforce of 98,999, that suggests about 10,000 job losses.

(When reached for comment, a Samsung representative told Business Insider, "We are unable to comment on market rumors or speculation.")

bullfighters bull fight spain
That's gotta hurt. REUTERS/Rafael Marchante

It's a remarkable decline for the company, which just a few years ago was the undisputed leader of the global smartphone business. And all the more unusually, it comes during a massive boom in smartphone ownership: Global sales are predicted to jump by more than 10% this year — and yet Samsung's are declining.

What happened?

Arguably, the runaway success of Apple's iPhone 6 and 6 Plus models reveals an unpleasant truth for Samsung: Many people don't actually want a Samsung device — they just wanted a high-end smartphone with a large screen, and for a long time, Samsung was one of the few brands willing to provide that.

But as devices with large screens became more popular, Apple relented. It released the 6 and the 6 Plus, finally allowing consumers to experience iOS on a bigger device while depriving Samsung of one of its unique selling points. (It also netted Apple the most profitable quarter of any company ever.)

This hints at an issue that isn't unique to Samsung: the problem of Android differentiation. Android devices are all fundamentally very similar. They might alternately be waterproof, or have a curved screen, or be scratch-resistant, but they all run the same operating system and all the same apps. It makes it difficult for manufacturers — especially at the high end — to prove to consumers that their devices are meaningfully different enough to justify higher price tags.

It's being attacked on all sides

Xiaomi Redmi Note 2
The Xiaomi Redmi Note 2. Xiaomi

Samsung is in trouble because it isn't just being hurt at the high end by Apple's success — it's being undercut at the low end, too. Right now, the Android market is cutthroat. Profits are razor-thin — LG makes just a penny in profit per device — and established players including HTC are imploding, while cheap-handset manufacturers such as Huawei and Xiaomi are enjoying stratospheric rises.

For the first time, you can get the Android experience, without any meaningful compromises, on a device costing a fraction of what Samsung charges.

Samsung is losing its grip on one of the top smartphone markets in the world

These cheap upstarts are significantly eroding Samsung's dominance. Just look at China, the biggest smartphone market in the world — in the 12 months ended in May, Samsung's smartphone sales halved in the country. In 12 months, Samsung dropped from the top smartphone seller in the country to the fourth. Apple was a key beneficiary of this collapse, as was Huawei and Xiaomi.

china smartphones smartphone idc q1 2014 2015
IDC

This trend is being repeated across the globe. According to Gartner data, Samsung's global smartphone sales slumped in Q2 2015 to below what they were in Q2 2014, even as the global market grew 13.5% year-on-year. Samsung is still No. 1, but its share dropped by nearly 5 percentage points.

gartner global smartphone shipments q2 2014 2015
Gartner

Even when it gets it right, it still screws up

Samsung released the Galaxy S6 and the Galaxy S6 Edge in April. They are the company's flagship devices, and they have been well reviewed — and with good reason; they are absolutely gorgeous. But even they have not managed to turn things around.

Samsung Galaxy S6 Edge
The Samsung Galaxy S6 Edge. Samsung

When the South Korean company released its earnings report this year, it conceded that the impact of the launch of the S6 devices "was quite marginal due to low smartphone shipments and an increase in marketing expenses for new product launches."

Part of the problem was Samsung's anticipation of demand. According to a report in The Wall Street Journal in July, Samsung assumed demand for the devices would be around four to one in favor of the regular S6. But the more expensive S6 Edge has turned out to be much more popular, and demand is closer to one to one. The company was left scrambling, with excess inventory of S6 units and not nearly enough of the more expensive S6 Edge units to satisfy demand.

Blogger Ben Thompson wrote in his Daily Update email in July that this was "a pretty clear screwup," with Samsung failing to recognize what its customers were actually after. He went on:

[It] suggests they don't understand just how starkly the smartphone market has bifurcated: the only people buying a high-end Android phone want the top-of-the-line, and that means the Edge. Anyone who is concerned about price isn't going to save $100 by buying a normal S6; they're going to save $500 and get a perfectly serviceable phone that runs the exact same software.

That supply outstrips demand is, on the face of it, a good thing for Samsung. It means people want the company's phones. But it was also an entirely avoidable problem. And with the launch of the iPhone 6s, it is about to get a whole lot harder for Samsung to convince consumers that it still has the hottest new device around.

Putting things in perspective

The result of all this? Samsung's profits dropped 8% year-on-year in Q2 2015 — its fifth consecutive decline. According to Bloomberg, it has lost $44 billion in value since April.

But it is important to keep things in perspective. Samsung is still profitable. In contrast: HTC, another smartphone manufacturer facing similar problems, saw its stock drop by 66% this year, and the company is now cutting 15% of its global workforce.

Samsung also sells much more than just smartphones. It has hundreds of different product lines, ranging from semiconductor chips to flat-screen displays and office printers. Its smartphone business could disappear overnight, and it wouldn't spell the end of the company.

Waterfall
Samsung is trying to swim up a waterfall. Lyndsay Hemphill/Business Insider

But its global shipments are dropping, even as the global market is estimated to grow 10.4% this year. Its high-end Android devices are fighting against the current, the trend toward cheap, affordable Android. According to data from ABI Research, the average price of an off-contract Android device dropped by almost $100 between February 2014 and February 2015.

Looking forward, any significant growth will not come from developed markets in the West, where Samsung might — if lucky — claw back a few percentage points from Apple. It will come in emerging economies where hundreds of millions of people buy their first smartphones.

But the rise of Huawei and Xiaomi show us that in such regions, price is king. The "markets with the biggest growth opportunity [in the future] are extremely price sensitive," IDC predicts.

That's good news for millions of people across the globe looking for powerful, affordable smartphones. But for Samsung? Not so much.

Samsung Smartphones Apple

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