The Park Hyatt SydneyHyatt announced Wednesday that it has found malware in its payments systems.
According to the announcement, it is unclear if the malware was able to take credit card information from customers. It's also unclear how many customers are affected.
However, Hyatt is warning its customers to keep an eye on their credit card statements for unauthorized charges.
Hyatt says it's still investigating the issue and will provide updates on this site.
Here's the full statement from Hyatt:
Hyatt Hotels Corporation today announced that it recently identified malware on computers that operate the payment processing systems for Hyatt-managed locations. As soon as Hyatt discovered the activity, the company launched an investigation and engaged leading third-party cyber security experts.
The investigation is ongoing, and updates will be posted to www.hyatt.com/protectingourcustomers. Hyatt has taken steps to strengthen the security of its systems, and customers can feel confident using payment cards at Hyatt hotels worldwide.
As always, customers should review their payment card account statements closely and report any unauthorized charges to their card issuer immediately. Payment card rules generally provide that cardholders are not responsible for unauthorized charges that are timely reported.
Customers with questions may visit www.hyatt.com/protectingourcustomers or call 1-877-218-3036 (U.S. and Canada) or +1-814-201-3665 (International) from 7 a.m. to 9 p.m. EST.
The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.