Adele fans trying to buy advance tickets for her European tour ran into some security issues on Tuesday.
Pre-sale tickets for Adele’s concerts were made available to members through her website Adele.com.
But some fans are claiming that during the checkout process, they were shown other people’s information, including their payment information as well as the content of their shopping cart.
While customers went to Adele.com to purchase tickets, the booking service was actually provided by a company called Songkick.
For now, though, SongKick is trying to avoid calling the incident a security breach.
"Songkick was responsible for selling 40% of tickets directly to fans, a portion of whom were unfortunately able to preview other users' shopping carts for brief periods due to extreme load. At no time was anyone able to access another person's password, nor their payment or credit card details (which are not retained by Songkick). We take the security of our users and Adele's fans very seriously, and we apologize for the alarm we have caused to those purchasers who experienced issues," the company said in a statement top Tech Insider.
